Returns Policy

We offer a 14 day money back guarantee. Purchasers, who buy via the internet, mail order or other ˜distant' method, have the right to cancel your contract (order) with us. Unless the law permits otherwise, you have a right to cancel your order in the following circumstances: In the case of goods, you can cancel from the date of the contract and up to 7 working days, starting from the day after you receive the goods. You must inform us in writing of your decision to cancel, by e-mail or First Class mail, to our address.  Your responsibility is to return the goods in their original condition; carriage paid by you, with all the packing materials, boxes etc. to our address. We will refund your purchase price in full for goods received in the above condition within 30 days of your notification to cancel. Goods sold via the internet or any other means may be returned, carriage paid by you, if faults occur during the warranty period. For new goods this is 12 months from the date of purchase, with exception of the Astrotent portable observatory which carry a 3 month warranty. We will either repair or replace at our discretion. Goods may be returned at anytime when out of warranty, carriage paid, for repair at a cost to be agreed before repair work starts.