Terms & Conditions
We reserve the right to change these terms & conditions without notice to you. Please check before ordering. Changes will apply to any subsequent orders received.
Delivery can be made to UK addresses. Worldwide delivery is possible and will be charged at cost. Please call for further information. All goods must be signed for by an adult aged 18 years or over on delivery. If you are resident outside the European Union you may be liable to pay local taxes and import duties upon receipt of your goods. You are solely responsible for the payment of any levies imposed upon you in your own country of residence. Astronomica cannot be held liable for these additional charges. Orders from customers outside of the UK, from the Highlands, off islands and N. Ireland may be subject to additional delivery charges.
We prefer payment by Paypal. If you wish to pay by cheque, a minimum of 5 working days clearance time before goods are dispatched. Only send cash by Special Delivery post in a strong envelope. Paypal, Cash, Bankers Draft and Building Society cheques ensure immediate dispatch of products in stock. Goods in stock are dispatched immediately after payment is taken where possible. Payment is not deducted for goods out of stock, until they are ready for dispatch when payment and delivery charges, will be deducted (unless they are a part order paid for by cheque). We accept deposits to secure telescopes and accessories not in stock, but payment in full must be received within 10 working days of notification of their arrival (unless agreed otherwise at time of placing deposit). Official orders from recognized and approved institutions are accepted. We will confirm the price of goods and carriage (If Applicable) at the time of your order together with your order (Id) number, and the total price of your order including VAT. If the order is received by 1 pm, and the goods are in stock, we will do our best to dispatch the same day. Delivery will usually take 1-3 days, depending on the specific order. If there is a delay in our dispatch of your order, we will advise you accordingly. In the event that delivery to you would be greater than 30 days, we will also advise you of this, and ask if you wished to proceed with the order. The price you pay is the price displayed on this website at the time we receive your order. While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act). We collect information about you to process your order and provide you with the best possible service. All financial information, such as credit and debit card details are not stored. The only information Astronomica holds is your name and address and details of what you order. We try to keep this accurate and up to date. You can check the information that we hold about you by logging into your customer account on our website, or by emailing us or calling on the numbers listed at the foot of every page of our website. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent.
We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorized access to information provided by you. The contract between us shall be governed by the laws of England and Wales and any dispute between us will be resolved exclusively in the courts of England and Wales. English is the only language offered for the conclusion of the contract. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can return it in accordance with our 14 day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. We do not guarantee that this website will be compatible with your PC, and we accept no liability for any corruption or loss of data held on your PC or any liability for any other loss or damage of any kind caused to your PC resulting from use of this website.
OUR RETURNS POLICY
We offer a 14 day money back guarantee. Purchasers, who buy via the internet, mail order or other ˜distant' method, have the right to cancel your contract (order) with us. Unless the law permits otherwise, you have a right to cancel your order in the following circumstances: In the case of goods, you can cancel from the date of the contract and up to 7 working days, starting from the day after you receive the goods. You must inform us in writing of your decision to cancel, by e-mail or First Class mail, to our address. Your responsibility is to return the goods in their original condition; carriage paid by you, with all the packing materials, boxes etc. to our address. We will refund your purchase price in full for goods received in the above condition within 30 days of your notification to cancel. Goods sold via the internet or any other means may be returned, carriage paid by you, if faults occur during the warranty period. For new goods this is 12 months from the date of purchase, with exception of the Astrotent portable observatory which carry a 3 month warranty. We will either repair or replace at our discretion. Goods may be returned at anytime when out of warranty, carriage paid, for repair at a cost to be agreed before repair work starts.
Please note: Astronomica uses PayPal as a credit / debit card processor, as well as allowing you to pay using a PayPal account. All credit / debit card details are administered by PayPal - Astronomica does not ask for your credit / debit card details directly and we do not store any financial information.